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Any personal information that you provide to Nora M. Y. Chan, O.D., Inc. dba Honolulu Vision Care Center (HVCC) is used for the purpose of receiving HVCC communications and for personalizing and enhancing your web experience with HVCC. HVCC’s privacy policy is outlined below and tells you how we collect personal information, what information we collect, how we use it, to whom we will disclose it and how you can access, change and remove your information.



There are many ways that HVCC obtains information from you: (1) via signup on the HVCC website; (2) from an online, email, retail, fax or telephone purchase; (3) from navigational information about where visitors go on our website; (4) when you enter an HVCC sweepstakes/giveaway; (5) anytime you submit a business reply or product card; (6) when you sign up at HVCC; (7) upon contacting HVCC to request communications; and (8) upon signing up at an event.



When you register on-line to receive our communications, you will need to provide us with your name and e-mail address. If you contact our office, you may need to provide us with additional information so that we can respond to your questions or concerns as completely and thoroughly as possible.


In order to provide users and subscribers with the most efficient and enhanced service and to better understand your preferences, we may request your gender, year of birth, sports of interest, shopping preference and product interest. Whether or not you provide this information is entirely up to you.


We also may collect additional non-personally identifiable information (for example, browser version, IP address) which will provide information regarding the general use of our website. The navigational information allows us to see which areas of our website are most visited and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services.



All personal information that we obtain about you will be recorded, used and protected by us in accordance with current data protection legislation and this privacy policy. By providing us with your personal information, you consent to us processing this personal information in one or more of the ways described in this privacy policy.


We will primarily use your personal information to provide products and services to you, for example:


    To administer a contest, promotion, survey or other site feature and to provide you with the relevant products or services (for instance to deliver a prize you may have won in a contest).


    To send you information/materials via e-mail or mail about products, offers and news we think could interest you. This information may relate to products, offers and news of HVCC.


    To analyze visits to the website and learn about the interests of our visitors in the aggregate, so we can improve our products and services and deliver the best user experience.


    For customer service purposes, such as following up with customers to see if there was a problem with their use of the site.


The information obtained from registration on-line is utilized to improve your web experience with HVCC by enabling you to opt-in to receive occasional e-mails, which provide you with the latest and greatest information regarding HVCC and its products.



A cookie is a small removable data file that is stored by your web browser on your computer. Cookies are only used by HVCC to allow you to use HVCC’s web site in the most efficient manner. Cookies allow us to enhance and personalize your online experience. For example, we use cookies to:


    Recognize you when you return to our website


    Analyze visitor behavior


You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser settings. Please note, however, that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our website.


We also work with other companies who use tracking technologies, including web beacons, to serve ads on our behalf across the internet. These companies may collect non-personally identifiable information about your visit to our website about your interaction with our communications, including advertising and e-mails. If you object to web beacons, we recommend that you follow the instructions for deleting existing cookies and disabling future cookies. We will still know how many of our e-mails are opened and we will automatically receive your IP address, a unique identifier for your computer or other access device but we will not identify you as an individual.



HVCC will never sell any information about you to anyone.


We engage third parties to perform services in connection with the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, website evaluation, data analysis and, where applicable, data cleansing. We may need to share personal information with these third parties so that they can perform these services, however, we limit the personal information that we give to them and authorize them to use this information only for the purpose of performing those services.


We share aggregated demographic information about our user base with our agents, including agencies or third party vendors so that they can provide marketing analysis and consult on advertising strategies. This information does not identify individual users. We also may share non-personal information, such as the number of users who visited the website during a specific time period with our marketing partners, advertisers and others from time to time. This information generally is shared in an aggregated form.


We may release personal information if we believe in good faith that: the law or legal process requires it; if we have been advised by counsel; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect the rights, property or safety of HVCC, or any of our respective affiliates, business partners, customers or others.


As with any business, it is possible that as our business develops, we might go through a business transition, such as a merger, acquisition by another company, sale of all or a portion of our assets or buying online stores or other assets. In such transactions, information about customers will likely be transferred. You will be notified via a prominent notice on our site for 30 days of any such change in ownership or control of your personal information.


You will be deemed to have consented to the transfer of your personally identifiable information to any such successor entity unless you notify us via email to the contrary within the 30 day period.


We do not share, sell or rent to other third parties any personal information that you provide to us, except with your consent or as described in this Privacy Policy.



HVCC has a company policy not to flood people with e-mail correspondence, but simply to give you periodic information so you can stay up to date on what HVCC is offering.


You can easily unsubscribe at any time you want by contacting our office or by following the instructions contained in the e-mail. It takes some time to put opt outs in effect so you may still receive emails from HVCC for several weeks after your request is received.


HVCC also uses your e-mail address to respond to any inquiries you make on-line. All e-mails you receive will provide you with information as to how to get off the e-mail mailing list if you so desire.



If you would like to update your mailing information or want your name and address removed from HVCC’s direct mailing list you can contact our office.



If you are under 18, you should visit only with involvement of a parent or guardian. Although HVCC does not specifically direct its website, catalogs or e-mails to children, HVCC strives to provide children with as much customer service as possible without violating their privacy rights. For their protection, HVCC asks that anyone under 18 years of age not attempt to register with HVCC or otherwise provide HVCC with any personal information without the consent of a parent or legal guardian.



HVCC will provide you with access to the personal information you provided to HVCC by allowing you to view, update or correct your information. In order to protect your privacy, HVCC takes steps to verify your identity before granting you access to the private information or enabling you to make corrections. HVCC will accomplish this through the use of passwords and personal data.


If you want to find out what personal information HVCC holds about you, please contact our office. We may charge you a small fee for providing this information.



Please review the site periodically to see any updates to the information provided here. This privacy policy was last updated on January 30, 2016.

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