Posted April 30, 2020
Routine Eye Care Visits Resume Monday, May 4, 2020

We’re excited to announce that we will resume routine care on May 4th along with other eye care providers in Hawaii, and free shipping for contact lenses has been extended until May 15th. 


Why We Closed

Honolulu Vision Care Center was designated an essential business under Hawaii’s Stay-At-Home Order, and we were able to continue to operate. However, we chose to follow the recommendations of the Centers for Disease Control and Prevention (CDC) to postpone routine eye care.  

We voluntarily closed our doors in March, and we cancelled all routine eye care appointments.  We limited eye care services to only those with urgent eye care needs, and we fulfilled telephone-only orders for glasses and contacts, which included free shipping.

Why We Are Resuming Routine Care

Last week, the American Optometric Association confirmed with CDC officials that the recommendation to postpone routine eye care is no longer in effect.  

At the state level, Governor Ige announced that Hawaii is flattening the curve, and eye doctors have begun resuming routine care.  

We continue to take all available recommendations into account, and we have prepared a plan to safely see more patients in phases.

How We Are Prioritizing Health and Safety

There have been no cases of COVID-19 exposure at our office, and we continue to sanitize thoroughly.


We have implemented a set of procedures following the guidelines provided by the CDC, state and local health authorities, the American Optometric Association, and the Hawaii Optometric Association. 

In Phase 1 of our plan, we will:

  1. Continue to service patients on an appointment only basis (doors will be locked);

  2. Schedule fewer patients in order to limit the number of people in the office; 

  3. Provide Telehealth services when appropriate;

  4. Ask additional screening questions to ensure that patients do not have symptoms related to COVID-19, and have not been exposed to individuals who may have COVID-19;

  5. Make changes to our patient visitation procedures;

  6. Continue to sterilize all equipment and materials, including frames, and frequently touched areas;  Some of these procedures may be completed before you arrive;

  7. Provide additional hand sanitizing stations for patients and employees;

  8. Provide personal protective equipment to employees that interact with patients;

  9. Limit exposure in patient and employee interactions through the use of acrylic panel barriers; and

  10. Continue to follow the CDC’s recommendations on prevention actions, including the use of posted signs for everyone who visits the office.


Patient Scheduling

We greatly appreciate the understanding and support of all our patients.  We ask that you continue to be patient as we work to ensure that everyone is seen as quickly and safely as possible.

Dr. Chan has personally reviewed patient records to determine who has medically necessary conditions that will need to be scheduled first.  We will then follow up with scheduling all other cancelled appointments related to the COVID-19 office closure.  If you need to schedule an appointment, please feel free to contact us.  


Office Visits

  1. Planning Your Visit

    1. We encourage you to review this site before your scheduled appointment to review the latest information regarding patient visits.  

    2. If we need to have you complete paperwork, you will be instructed to visit our website to download, have it completed, and printed, faxed, or emailed to our office prior to your visit. 

    3. Patients cannot have another person accompany them during their visit unless they are a parent of a minor or a caregiver. This person will also be asked our COVID-19 screening questions.

    4. Please bring a personal face covering to be worn at all times while in the office.

  2. Check In

    1. When you arrive, you must call our office at 808-396-6311 to check-in.  We will give you further instructions for entering and moving through the office at that time. 

    2. You may be asked to wait outside for a brief period until we are ready for you.

  3. In the Office

    1. You will be asked to wash your hands with soap and water at the sink, or use hand sanitizer to clean your hands.

    2. Please adhere to the CDC’s recommended 6-foot social distancing when possible.  

    3. While in the optical, you will be asked to place all frames touched or tried on in a tray for disinfection.

Thank you for your continued support of small locally owned businesses like ours.  We are confident the changes we have made will keep our patients and staff safe.


Dr. Nora Chan and the staff of Honolulu Vision Care Center

Posted March 18, 2020

At Honolulu Vision Care Center, we are dedicated to the health and safety of our patients, staff and community.  The most recent CDC guideline has recommended that all routine eye visits be postponed as part of the social distancing measure to slow the spread of the virus.  As a result:


  • We have made the decision to temporarily postpone all routine eye care visits.

  • We will be available to see Urgent Eye Care by appointment only.  

  • The office doors will be closed to any walk-ins. If you are a patient with Glaucoma, an At-risk condition, or Urgent Service appointment, you will be asked to telephone us upon arrival at 808-396-6311. 

  • Our phone lines will remain open to help answer any concerns or questions you may have.

  • Unless situations escalate, we are still able to process contact lens orders.  Orders placed during this health emergency will be shipped to you free of charge (eligible phone orders must be submitted and processed by April 30), 

  • We are working with insurances to provide Telehealth visits.


Thank you for your understanding and your loyalty to our practice.  Our hearts go out to everyone impacted by COVID-19, and as always, please do not hesitate to contact us.


Dr. Nora Chan and the staff of Honolulu Vision Care Center

Are you accepting new patients?

Yes, please call us to schedule an appointment.  You will be asked screening questions about your health and the purpose of your visit to determine when it is appropriate for you to be seen given the changing Coronavirus (COVID-19) health emergency.

Is the office still open?

Currently, we are operating under our normal business hours, but our doors will remain locked to the public with access by appointment only.  We ask that you phone or email us instead of visiting the office in order to practice recommended social distancing.


Can I still order contact lenses?

Yes, we are still accepting contact lens orders by phone.  All orders submitted and processed by May 15, 2020 are eligible for free shipping.  

Additional Questions?  Please email or call (808)396-6311.

Hawaii Kai Shopping Center
377 Keahole Street
Honolulu, HI  96825
Tel: 808-396-6311

Fax: 808-395-2448


8:00 am - 5:00 pm*
8:00 am - 5:00 pm*
8:00 am - 5:00 pm*
9:00 am - 6:00 pm*
8:00 am - 5:00 pm*
7:45 am - 12:30 pm
*Closed for Lunch from 12:00 pm - 1:00 pm
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