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Due to the need to prioritize additional patient screening, appointments, cleaning, and other health and safety protocols, we are experiencing an unprecedented number of calls that cannot be immediately answered.  Patients may expect longer hold times or the need to leave a voice message.  Please know that we are working diligently to respond to every patient, including returning calls after normal operating hours. 


Please also note that availability for New Patients scheduling routine eye examinations is approximately 1 month out.

We are sorry for the inconvenience and ask for your patience and understanding during these unprecedented times. 

Our Commitment to Prioritizing Health and Safety

We have implemented a set of procedures that follow the guidelines provided by the CDC, state and local health authorities, the American Optometric Association, and the Hawaii Optometric Association. 

Appointment Policy

In order to limit the number of people in the office, patients will be seen by appointment only and through Telehealth services when appropriate.  The appointment policy includes visits for picking up glasses and contacts.  


We understand that this policy may create an inconvenience, but we believe it is necessary for the health and safety of our patients and employees.  We greatly appreciate your understanding and ask that you continue to be patient as we work to ensure that everyone is seen as quickly and safely as possible.

Office Visits

  1. Scheduling

    1. Patients who are under isolation, quarantine or have symptoms related to COVID-19, are asked to contact our office so that we may schedule accordingly.

    2. Patients may not be accompanied by another person during their visit except for one parent of a minor or a caregiver. 

  2. Preparing for Your Visit

    1. If we need to have you complete paperwork, you will be instructed to visit our website to download forms.  Once completed, please fax or email the forms to our office prior to your visit. 

    2. Our safety procedures may change when new health guidance or government orders are released.  We encourage you to review this site the day before your scheduled appointment to review the latest information regarding patient visits.  

  3. Check In

    1. Our check in process has changed in order to minimize the duration of close personal contact in the office.  

    2. When you arrive, our office door will be locked for appointments only.  Please use the doorbell to alert us that you have arrived.   

  4. In the Office

    1. A personal face mask must be worn at all times while in the office.  Face masks must fully cover the nose and mouth of the wearer and may not be made of mesh or sheer material or equipped with valves.

    2. While in the optical, you will be asked to place all frames touched or tried on in a tray for disinfection.

Our Health and Safety Measures

  1. For everyone's safety, we sterilize all equipment and materials, including frames, and frequently touched areas.  Some of these procedures may be completed before you arrive.

  2. Acrylic Plexiglass barriers and plastic sheathing have been installed.

  3. Hand sanitizing pumps and automatic touch-less stations are available for patient and employee use.

  4. Employees that interact with patients are provided with personal protective equipment.

  5. We will continue to monitor and follow the CDC’s recommendations on COVID-19 prevention.

Thank you for your continued support of small locally owned businesses like ours.  We are confident the changes we have made will keep our patients and staff safe.


Dr. Nora Chan and the staff of Honolulu Vision Care Center

Are you accepting new patients?

Yes.  However, availability to schedule new patient routine eye examinations is approximately 1 month out.  You will be asked screening questions about your health and the purpose of your visit to determine when it is appropriate for you to be seen given the changing Coronavirus (COVID-19) health emergency.

Is the office still open?

Currently, we are operating under our normal business hours, but our doors will remain locked to the public with access by appointment only.  We ask that you phone or email us instead of visiting the office in order to practice recommended social distancing.

Additional Questions? 

Please email or call (808)396-6311.

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