Our Commitment to Prioritizing Health and Safety

There have been no cases of COVID-19 exposure at our office, and we continue to sanitize thoroughly.

We have implemented a set of procedures that follow the guidelines provided by the CDC, state and local health authorities, the American Optometric Association, and the Hawaii Optometric Association. 

Appointment Policy

In order to limit the number of people in the office, patients will be seen by appointment only and through Telehealth services when appropriate.  The appointment policy includes visits for picking up glasses and contacts.  


We understand that this policy may create an inconvenience, but we believe it is necessary for the health and safety of our patients and employees.  We greatly appreciate your understanding and ask that you continue to be patient as we work to ensure that everyone is seen as quickly and safely as possible.

Office Visits

  1. Scheduling

    1. Patients will be asked screening questions to ensure that patients do not have symptoms related to COVID-19, and have not been exposed to individuals who may have COVID-19.  e.g. through travel or close contact with someone with known, suspected, or possible COVID-19.

    2. Patients may not be accompanied by another person during their visit except for one parent of a minor or a caregiver. This person will also be asked our COVID-19 screening questions.

  2. Preparing for Your Visit

    1. If we need to have you complete paperwork, you will be instructed to visit our website to download forms.  Once completed, please fax or email the forms to our office prior to your visit. 

    2. Our safety procedures may change when new health guidance or government orders are released.  We encourage you to review this site the day before your scheduled appointment to review the latest information regarding patient visits.  

  3. Check In

    1. When you arrive, you must call our office at 808-396-6311 to check-in.  You may be asked to wait in your car or outside for a brief period until we are ready for you.

    2. We will confirm that there have been no changes to your responses to our screening questions, and give you further instructions for entering and moving through the office. 

    3. At the door, a temperature check will be conducted with a non-contact thermometer.  Those with an elevated temperature will be asked to reschedule.

  4. In the Office

    1. A personal face mask must be worn at all times while in the office.  Face masks must fully cover the nose and mouth of the wearer and may not be made of mesh or sheer material or equipped with valves.

    2. You will be asked to wash your hands with soap and water at the sink, or to use hand sanitizer to clean your hands.

    3. Please adhere to the CDC’s recommended 6-foot social distancing when possible.  

    4. While in the optical, you will be asked to place all frames touched or tried on in a tray for disinfection.

Our Health and Safety Measures

  1. For everyone's safety, we sterilize all equipment and materials, including frames, and frequently touched areas.  Some of these procedures may be completed before you arrive.

  2. Acrylic Plexiglass barriers and plastic sheathing have been installed.

  3. Hand sanitizing pumps and automatic touch-less stations are available for patient and employee use.

  4. Employees that interact with patients are provided with personal protective equipment.

  5. COVID-19 prevention signs have been posted throughout the office including floor markers for physical distancing.

  6. We will continue to monitor and follow the CDC’s recommendations on COVID-19 prevention.

Thank you for your continued support of small locally owned businesses like ours.  We are confident the changes we have made will keep our patients and staff safe.


Dr. Nora Chan and the staff of Honolulu Vision Care Center

Are you accepting new patients?

Yes, please call us to schedule an appointment.  You will be asked screening questions about your health and the purpose of your visit to determine when it is appropriate for you to be seen given the changing Coronavirus (COVID-19) health emergency.

Is the office still open?

Currently, we are operating under our normal business hours, but our doors will remain locked to the public with access by appointment only.  We ask that you phone or email us instead of visiting the office in order to practice recommended social distancing.

Additional Questions?  Please email or call (808)396-6311.

Hawaii Kai Shopping Center
377 Keahole Street
Honolulu, HI  96825
Tel: 808-396-6311

Fax: 808-395-2448


8:00 am - 5:00 pm*
8:00 am - 5:00 pm*
8:00 am - 5:00 pm*
9:00 am - 6:00 pm*
8:00 am - 5:00 pm*
7:45 am - 12:30 pm
*Closed for Lunch from 12:00 pm - 1:00 pm
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