CORONAVIRUS (COVID-19) UPDATES
OUR HEALTH AND SAFETY COMMITMENT TO PATIENTS
At Honolulu Vision Care Center, we are dedicated to the health and safety of our patients, staff and community. The most recent CDC guideline has recommended that all routine eye visits be postponed as part of the social distancing measure to slow the spread of the virus. As a result:
We have made the decision to temporarily postpone all routine eye care visits.
We will be available to see Urgent Eye Care by appointment only.
The office doors will be closed to any walk-ins. If you are a patient with Glaucoma, an At-risk condition, or Urgent Service appointment, you will be asked to telephone us upon arrival at 808-396-6311.
Our phone lines will remain open to help answer any concerns or questions you may have.
Unless situations escalate, we are still able to process contact lens orders. Orders placed during this health emergency will be shipped to you free of charge (eligible phone orders must be submitted and processed by April 30),
We are working with insurances to provide Telehealth visits.
Thank you for your understanding and your loyalty to our practice. Our hearts go out to everyone impacted by COVID-19, and as always, please do not hesitate to contact us.
Dr. Nora Chan and the staff of Honolulu Vision Care Center
FREQUENTLY ASKED QUESTIONS
Are you accepting new patients?
Yes, please call us to schedule an appointment. You will be asked screening questions about your health and the purpose of your visit to determine when it is appropriate for you to be seen given the changing Coronavirus (COVID-19) health emergency.
How does the Coronavirus (COVID-19) impact me as an existing patient?
We are following the Center for Disease Control (CDC) guidelines, which currently recommends delaying Routine eye care visits. We will still see patients with Urgent eye care needs. When in doubt, please call us to discuss your condition. A partial list of circumstances that may be considered Urgent include:
Sudden Changes in Vision
Floaters or Spots in Vision
Is the office still open?
We are closely monitoring all government agency recommendations. We are committed to the health and safety of our patients while promoting ongoing eye health and access to glasses and/or contact lenses.
Currently, we are operating under our normal business hours, but our doors will remain locked to the public with limited services as discussed above. We ask that you phone or email us instead of visiting the office in order to practice recommended social distancing.
Can I still order contact lenses?
Yes, we are still accepting contact lens orders by phone. All orders submitted and processed by April 30, 2020 are eligible for free shipping.
Additional Questions? Please email email@example.com or call (808)396-6311.